Refund Policy
We regret to inform you that we do not accept returns or exchanges for any reason other than product damage. We encourage you to carefully review the product description, specifications, and images before making a purchase. Our commitment to quality means that we take great care in packaging and shipping our products to ensure they reach you in pristine condition. However, if you receive a damaged product, we are here to assist you.
In the unfortunate event that you receive a damaged product, we kindly request you to follow our procedure to request a resolution. Please contact our dedicated customer support team within 2 days of receiving the product.
As part of our resolution process, an unboxing video is mandatory to claim a replacement for the damaged product. This video will help us accurately assess the damage and expedite the resolution process. Our customer support team will review your request promptly and may require additional information or evidence, if necessary. If your claim is approved, we offer replacement. We will promptly send you a replacement product. Please understand that the decision regarding the resolution of a damaged product is made with utmost care and is at our sole discretion. We aim to provide you with the best possible solution within our means.
Color Disclaimer
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors .We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Vision Thread, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘wood’ material.
Any returns for a product due to customer dissatisfaction with a finish (that is not a fault), minor scratches will need to comply with the Vision Thread.
Exceptions / Non-returnable items
While rare, mistakes can happen. In the unlikely event of an error on our part, such as shipping the wrong item or an incorrect quantity, please contact our customer support team via Whatsapp within 2 days of receiving the product. We will work closely with you to address the issue and provide an appropriate resolution.